Dillard's Federal Credit Union

I'm very disappointed in the service I received from Kayla Claypool. I called (first call)to inquire about why my new card wasn't working. I talk to someone (i don not remember her name). I explain that I received my new card and I activated it. She ask me did I put in a pin number. I responded no. She told me that I should have been prompted to put in a new pin if my card was activated. She gave me this number 1 800 448 8268 to activate my new card and it will ask for the last four of my account number. I called the number, I put in my card information, expiration date, and then automated system said my card was already activated. Also the automated system asked if I wanted to create a new pin. This was not a requirement. I called a second time. Now, I'm explaining the situation again to Kayla Claypool. She ask me what color was my card. I told her it was red. Then she said that's why its not working and the new cards are blue with a blue skyline. I explain to her that I received a red card with a new expiration date. She proceeded to tell that the new (blue) card was mail out, did you check your mailbox, and kept telling me that it was already mailed out. Then with a sarcastic tone she said I guess we have to mail you a new one. By this time I'm getting irritated about how she is handling the situation. So, I asked for her to see when new (blue) card was sent out. Or can you track it. So I just asked to speak to the supervisor. Kayla Claypool came back and told me that the supervisor told her it (new blue card) was mail back to them. They will sent it out today. I said, I was not making this up that I didn't receive the card. Kayla said sorry ( she said this sarcastic too) and we are mailing it out today. I decided to call back and speak to the supervisor, because asked to speak to one and Kayla Claypool told me what Tammie Sneed said. This situation could've been handled better. Now, I'm explaining my situation again to Tammie Sneed (the Vice President) about the card I received. She cuts me off and proceeded to talk. At this point, I was done with how this branch handles clients concerns. It is apparent that this branch needs to be re educated on service. I have to decided to take my business to another bank. It's unfortunate that the company I work for does not provide the same service I was taught to give to all clients that shop at Dillards.