Bank of the West

Recovering account due incarceration

my code was 8mw3wQH, would like this explained.

Fantastic customer service

Phone staff are ignorant

Excellent service by very knowledgeable staff.

Excellent service by very knowledgeable staff.

Online banking Team ...1 word ..ATROCIOUS CUSTOMER SERVICE.

greattt!!!

THANK YOU SO MUCH. TILL NOW WE ARE VERY SATISFIED.

I have read many of the reviews posted here, and I must say I am not surprised. But what is bothering me is that, when the bank in Paradise first burned and shortly after I opened a new account, they told me they would be moving to another location. That was a while ago, and now the "deadline" has not only been extended, but has no end promise. So when I read this ...

"The lease in their corporate offices at
2527 Camino Ramon
San Ramon, CA
will expire at the end of 2018. They are going to fire all 1000 employees and move out of California. Talk to our
CEO Nandita Bakhshi
Nandita.Bakhshi@bankofthewest.com
415/432-3685

I am not surprised. I will be looking for an honest bank very soon. I have problems financially with the State of CA FTB and this will just compound them.

I am highly disappointed in this bank.

Paul Wesley Bowen
Paradise CA

My Banker was Melanie C. in the Folsom, CA branch. She set me up easily with a checking and savings accounts. She was very pleasant to work with and she had exceptional customer service skills! I love this bank!

My Banker was Melanie C. in the Folsom, CA branch. She set me up easily with a checking and savings accounts. She was very pleasant to work with and she had exceptional customer service skills! I love this bank!

Bank of the west. Castro St Branch Mountain View Ca
Attn Managers All Branches -any bank
The personnel. No exceptions at this branch greet customers by name,
Always with a smile. Very professional, very friendly. And always with a "personalized" smile
I have had my account for over 10 years, and it's always turned into a friendly welcome a friendly transaction. Thanks

Worst bank ever they wouldn't cash a check when the check was from there when they did finally with a picture permit still had to go get a fingerprint wtf so now you have to be fingerprinted to cash a check that's in your name then they said next time they will have to take a few out since we don't have an account even though the check is from there will never go back to th is bank again the ladies in their are so rude and disrespectful I would even give them a half a star this was bank of West in Cushing ok by the way

Clearolake, CA branch located on Olympic Drive is Wonderful! Branch Mgr Stephanie represents this Bank extremely well - in person and at Lake County business organizations and Charitable events for the public in need. The Teller staff is knowledgeable and friendly - walking us through some very knotty problems and resolving multiple financial transactions.
Thank you, Bank of the West Clearlake, CA.

This has been a horrible bank for us. when my dad died the " accidently" froze all the accounts associated with him so mom had no money for at least a week. We checked with them after dad's death to take care of trust and make , almost 6 months ago, but now they refuse to DEPOSIT checks made out to the trust because they are to mom AND dad. the other bank where we are moving her accounts deposit checks fine that are made out to both of them even with an AND.
Absolutely ridiculous. Causing much frustration and pain for mom.

The lease in their corporate offices at

2527 Camino Ramon
San Ramon, CA

will expire at the end of 2018. They are going to fire all 1000 employees and move out of California.

Talk to our CEO Nandita Bakhshi

Nandita.Bakhshi@bankofthewest.com
415/432-3685

The lease in their corporate offices at

2527 Camino Ramon
San Ramon, CA

will expire at the end of 2018. They are going to fire all 1000 employees and move out of California.

I was in this bank location recently to get some checks to pay bills as we suffered a terible fire at our home on May 20th. All of my checks were destroyed in the fire along with many other things. The young lady that waited on me was disturbingly void of any human warmth or emotion. I wasn't looking for sympathy mind you, I was looking for someone to understand what I needed and why. I told her I needed some checks right away because the ones I ordered had not yet arrived. She asked me "how many bills do you have?" Which I did not answer because I felt it was inappropriate for her to ask. This woman had less compassion than a car jacker. Train her or fire her.

YOU CAN BE ABSOLUTELY CERTAIN THAT I WOULD NEVER, NEVER, NEVER ADVISE ANYONE TO OPEN AN ACCOUNT AT BANK OF THE WEST TAMARAC. THE BRANCH MANAGER, TAMMY HORN, IS ONE OF THE MOST DESPICABLE PERSONS I HAVE EVER MET. SHE IS NOT THE MANAGER THAT YOU WANT IN CHARGE OF YOUR MONEY, YOUR CHECKING ACCOUNTS OR YOUR INVESTMENTS!!

I WOULD HIGHLY RECOMMEND THAT YOU GO TO ANOTHER BANK ENTIRELY. IF YOU TAKE A LOOK AT THE PEOPLE IN CHARGE OF BANK OF THE WEST AT THE CORPORATE HEADQUARTERS IN SAN FRANCISCO, YOU WILL DISCOVER THAT MANY OF THE OFFICERS APPEAR TO HAVE COME FROM THE SAME MIDDLE EASTERN COUNTRIES. AS FOR ME. . .I PREFER TO HAVE BANK OFFICERS AND EMPLOYEES WHO WERE BORN AND EDUCATED IN THE USA!!

Hello. I'm writing today to commend the assistant manager of your Indian Wells Branch. During a time where I had lost my ID and I needed to close my account due to fraud I had the help of your assistant manager Ina Tickman. She was exceptional and I appreciate her help. I am so impressed with her professionalism and her diligence. Please call me at 760-333-9879 if you have any questions thank you so much, Charles Mantei.

New Manager is horrible.

The staff is wonderful. They always remember my name.

Trouble opening "on line banking." Is there an easy way to do this?

If I could give this place 0 stars I would. Horrible customer service. The teller cancelled our account and said there was nothing else we needed to pay. Later that month we got a notice saying we were charged an overdraft and late fee because an automatic charge went through even though our account was closed. We tried contacting customer service who never responded to us. We then went into the bank and told them what happened and said we would pay the amount that was charged even after our account was closed, but they said we still had to pay their overdraft and late fee despite the fact it was their fault. She then told us that we took money out from an ATM after our account was closed. How is that possible since she cut up our card right in front of us? Then she said our payment already went to collections even though the due date to handle this situation is over a week away! I know they don't give a crap about what I'm writing in this review, but I hope this a warning for anyone in the Napa/Lake County area...don't waste your time or money with incompetent, disrespectful and underqualified workers or places like BofW Clearlake. Our entire family switched from here to different banks and credit unions and couldn't be happier with our new service.

Extremely good personal service. We have banked with the Oakley branch of
Bank of the West for many years. Especially helpful service from all the employees
with our business and personal accounts.

Worst bank I've ever been too. Tellers are rude.

All the employees located at the Canal Dr branch in Kennewick WA, Bank of the West, have always given me great & friendly service. Each & every employee are an asset to The Bank of the West.