SECU Credit Union

Staff always courteous, patient and helpful.

it would be better and helpful to provide local phone no. of branch where banking business is conducted on your web site instead of having to wait on the main no.

Wonderful service. They are really efficient!

There is no SECU on the upper shore. We have to travel to Salisbury or Annapolis. 2 hr drive to access a branch.

LaVale branch has HORRIBLE management. One manager talks to you like you are and idiot and doesn’t know what she is doing and the other one talks about herself and boyfriend and all the property they have. I could care less lots of many questions they ask you and push other things for you to open when you only want one thing. If I want other stuff I will tell

If I had known what it would be like trying to get to a person on the phone, I would never have dealt with SECU. SO MANY HOOPS TO JUMP THROUGH!!!! It's hardly worth it.

THIS LOCATION IS TRASH ON THE WEEKENDS! VERY SHORT STAFFED FOR THE VOLUME OF PEOPLE COMING IN HERE. YALL NEED TO GET MORE STAFF IN HERE!!!! NO REASON WHY A PERSON SHOULD WAIT MORE THAN 30 MINUTES FOR A CASHIERS CHECK!!!!!

your telephone service is horrible and the website is even worse, i asked how come the branch phones where not available , they say security purposes well if you are asking a question who can see the person thru the phone ridiculous

I have been having issues with the ATM at Plumtree for 2 years. Spoke to several people the reply was it doesn't function when it's cold. REALLY.
Was told to call the number on the ATM machine for issues . THERE
IS NO PHONE NUMBER , besides it an SECU Issue. Since they put in the new ATM 2.5 -3yrs. there been issues. Wouldn't take a Federal , state or payroll check. Or its not working.
This morning 6:40AM once again it take one check that was deposited the second check it took didn't deposit receipt said need to contact this facility. WONDERFULL by phone that is a JOKE .!! Again trying to use ATM to save time not happening. I have to take off work go to facility to talk to a HUMAN BEING.

My now ex husband and I have been affiliated with this bank for 15 years . I am a concerned patient and now on a fixed income . They have transferred money from checking to saving to enable garnishment .
I have had numerous times where they have charged fees after they have paid a large item and then represent item to incure a 30
Over draft . This credit union is sneaky and they are predators ! I would NEVER bank with them . If I could give “
0” stars I would . Be aware !!!

My husband & I have been members since 2015 and we are very happy with the quality service we receive EVERY time we visit this branch and the Chadwick branch.

I was on a business trip and was unable to have access to my own money because SECU systems were not working appropriately. I complained, went to the office, spoke to the Manager was assured this was a temporary problem and was fixable. I paid off my entire visa balance and SECU's records indicated that I still had a balance when I did not, it took 3 weeks to resolve that issue. I went on another business trip Sept 7, 2017 and again was unable to have access to my VISA credit card, my purchase was rejected. The hotel closed me out for $30 total bill for parking on my SECU visa, my hotel fees were paid on a separate credit card and SECU charged me an additional $140 for miscellaneous charges which the hotel can't verify. SECU refused to talk directly with the hotel to resolve it. SECU website did NOT show real time, and the charges on my account were not even accurate. I'm being instructed by SECU to dispute the "extra charges" and to wait 90 days to be refunded. Very poor service gets 1 star rating.

I have been with the Credit Union for over 20 Years. Long story but I will make this short my daughter total her car on 2/17/17 as of today they are STILL taking payments out of my payroll. My husband and I have spoken to just about everyone at SECU I was given a card from Carissa Driver she said it all will be taken care of. As of 4/6/17 I CALL the Warranty Company to Cancel the warranty. My car insurance company has paid SECU the money for my daughters car. But the Gap is still taking money out of my payroll and I have not been refunded any monies. I do not have any Phone number to call regarding the GAP company it is not on any of my paperwork. About to closed ALL of my accounts with SECU. Thank You for your time. Mrs Holland (443) 764-3627

The new system inside credit union i find to time consuming , voice is not very clear to hear teller and the printout of trans actions is too small of print and needs more spacing between lines (. It might be earsier to read ). When one usethe atm
out side its too sensitive to print on checks . This has happen numerous times with federal government checks and payroll checks. They are printed not hand written.