Otero Federal Credit Union

Just left the North Branch. Service was terrible! They put a hold on a check that the other bank said they would be happy to verify and yet they refuse to because they said that a stop payment could still be put on the check yet all the overdraft fees are coming out and they're still allowing the automatic draft to go through deducting from the amount that they're worried about being stopped with a stop payment! So I'm really sieving overdraft fees and they're deducting the money from the total amount that was deposited in the bank account from the check and they don't understand why I'm upset. Don't waste your time or money I'll be closing my bank account tomorrow after 15 plus years they aren't the same bank I started banking with

i got quite annoyed with them after they were less ghan understanding about my stuff being stolen. i told them to stop charging me for the safe deposit box because i no longer had the key (it was stolen - along with most of my other stuff) and they refused to refund the charge or really work out any kind of deal. so now i still need to come up with 100 bucks to get my stuff out of that box. i dont think they realize what a credit union is, but they are still better than roswell credit union, but that isnt saying much