| Address: | |
| 355 S Knowles Ave | |
| New Richmond, WI 54017 | |
| Large Map & Directions | |
| Phone: | |
| (715) 833-8111 ext. 3172 | |
| Website: | |
| http://www.rcu.org | |
| Mon: | 08:00 AM - 05:30 PM |
| Tue: | 08:00 AM - 05:30 PM |
| Wed: | 08:00 AM - 05:30 PM |
| Thu: | 08:00 AM - 05:30 PM |
| Fri: | 08:00 AM - 05:30 PM |
| Sat: | 08:30 AM - 12:00 PM |
| Sun: | Closed |
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If you live or work in one of the following counties or have an immediate family member who is already a Member or eligible for Membership, you can open an account at RCU.
Minnesota
Anoka County
Carver County
Chisago County
Dakota County
Goodhue County
Hennepin County
Olmsted County
Ramsey County
Scott County
Wabasha County
Washington County
Winona County
Wisconsin
Barron County
Buffalo County
Burnett County
Chippewa County
Clark County
Dunn County
Eau Claire County
Jackson County
Marathon County
Pierce County
Pepin County
Polk County
Rusk County
St. Croix County
Taylor County
Trempealeau County
Washburn County
Wood County
| Chartered On: | |
| April 14, 1964 | |
| Charter Number: | |
| 66834 | |
| Total Assets: | |
| $1,543,001,886 | |
| Deposit Insurance: | |
| NCUA |
| Number of Members: | |
| 158,991 | |
| CEO: | |
| Rudy Pereira | |
| Member of FHLB: | |
| Yes | |
| Low Income Designation: | |
| No | |
| Institution Class: | |
| Federally Insured State-Chartered Credit Union |
- Automatic Teller Machine (ATM)
- Audio Response/Phone Based
- Mobile Banking
- Home Banking via Internet Website
- Mortgage Processing
- Brokered Certificates of Deposit
- Approved Mortgage Seller
- Brokered Deposits (all deposits acquired through a third party)
- Investments not authorized by the FCU Act
- New Loan
- Remote Deposit Capture
- Member Application
- Download Account History
- Bill Payment
- Account Balance Inquiry
- Share Account Transfers
- Electronic Signature Auth./Cert.
- Loan Payments
- View Account History
- Share Draft Orders
- Merchant Processing Svs
- New Share Account
- External Account Transfers
- e-Statements
- Indirect Consumer Loans
- Micro Consumer Loans
- Micro Business Loans
- Participation Loans
- Interest Only or Pymt Option
- Real Estate Loans
- Overdraft Lines of Credit
- Risk Based Loans
- Debt Cancellation/Suspension
- Business Loans
- Overdraft Protection/ Courtesy Pay
- Share Certificates with low minimum balance requirement
- No Cost Share Drafts
- Health Savings Accounts
- Business Share Accounts
- Financial Counseling
- First Time Homebuyer Program
- Financial Literacy Workshops
- Financial Education
- In-School Branches
- No Cost Tax Preparation Services
- No Cost Bill Payer
- Insurance/Investment Sales
- Prepaid Debit Cards
- ATM/Debit Card Program
- No surcharge ATMs
- Check Cashing
- Money orders
Reviews & Feedback
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So far my experience with your credit union has been great.
Just opened three accounts, got home, tried to contact the credit union in St. Croix Falls and have no phone number, none online except 833-8111 and 1 other with the same directions, did all that and held for at least 15 minutes each time to get routed to a branch! 45 minutes wasted and no connection. I am so disgusted I am ready to cancel all the new accounts. I need a direct line to my bank! Based on other comments, this seems to be a problem for others as well. Hopefully there is a direct line into St. Croix Falls. If not I will be closing my new accounts ($26,000 today) and the other $40,000 will stay at the old bank until I find a better provider. Hopefully RCU has a working plan to remedy the problem. I had 20 years at my current bank and have NEVER had a problem getting service. I had great hopes for RCU.
Couldn't get ahold of anyone and I don't like that our account #'s aren't online
Call wait times too long.
I have been locked out of my on-line account due to excessive login attempts. None of them by me. someone is trying to access my account. OK I understand the security protocol but I don't understand why someone isn't available to help reset my access on a Saturday afternoon. The credit union needs to provide access to someone during non-traditional banking hours when problems like this come up. Not having access to the on-line account is a serious problem and not having access to someone to help is even more serious. You are not a service oriented organization if you don't provide access to service for these type of situation
I love the fact that you can go to other banks to withdraw money, partnering backs with RCU. This is very important to me as very few are in my area. Great service !